Ace Auto Glass

Message: Super attentive and solved the problem in less than 5 minutes..

Message: 4/29/23 - Update: The Boss called me a few days after the incident and apologized. He mentioned that the window tech did not follow procedures. The tech should have inspected the window prior to taking the car keys from us. He also confirmed that the window should not have been installed if there were defects/scratches on the window. He made things right by purchasing a new window from the dealership and installing the new window on their dime. I appreciate him for being honest, taking responsibility, and doing the right thing. Issues were taken care of quickly and not left ongoing. Thank you. 4/8/23 - Had to replace couple door windows however the door windows have a factory low E coating and must be purchased from the car dealership. Windows were purchased at the dealership and we had Ace Auto Glass Kalihi take car of the install. Before handing over the keys, the installer looked at the glass to ensure it would fit. After the install was finished, we were notified that there were some existing scratches to the coating. I was told that the installer noticed the scratches prior to installing. It was very suspicious that they didnt call me before installing. Also didnt understand why they would install a defective window in the first place. To be very clear, they were not able to prove that the scratches were there prior to handing the keys over. Regardless of how the scratches got there, the lady receptionist, who I was the only person i dealt with / talked to, did a terrible job of handling the situation. She got really defensive and ultimately made the me even more suspicious. The decisions made throughout this entire situation makes it impossible for me to believe anything other than they scratched it and will not take responsibility. I never wrote a review on yelp before but I need to let everyone know my experience here. We will never return here and wouldn’t recommend anyone to bring their car here for the simple reasons listed below:. 1. Incapable of solving problems. Mainly not knowing what to do when issues come up. We should have been notified as soon as the installer noticed the scratch. It looks like they were trying to hide something when they notice scratches prior to install but do not notify the customer until after they installed the defective window. I. 2. Customer service was terrible. It was obvious the receptionist did not know how to act towards and speak to customers. 3. Untrustworthy. I strongly believe that i’m being lie to but, if the story of what happened is true, why wait till after the install to notify the customer. Why install a defective window without letting the customer know. Why get so defensive? I just don’t trust any of these guys to take responsibility for their actions and to be truthful towards customers.

Message: I called a few places but this place had some of the best reviews. Lady on the phone was super nice and helpful and she managed to get me in that day, so quick in fact that I was unprepared, so I asked for an appointment early the next day and they fit me in. I arrived at my appointment and planned to leave my car there all day but they managed to find a part to fix my window quickly and I got to take it home later the same day. My window had jumped off the track and broken a few components, they fixed it all at a price I thought was more than fair. I finally got to drive home on the highway with the widows rolled down because I wanted to, not because I had to

Message: These guys were able to get me booked next day! They had the windshield in stock. They quoted me it would take 3-4 hours olto replace the windshield. It was done in less than two hours! This is the only place I will go to in the future!

Message: I just want to say these guys are legit! I had to replace my driver power window for my Tacoma. They don’t Overcharge people. I got a quote from another company and he said it would have been doubled compared to Ace Auto which w/tax! The guy was so nice when I just asked roughly how long will it take because I’m debating if I should stay or leave due to my husband had to go work. He said I can do yours first and roughly about an hour! He only took 35 mins! My gosh this local family operated business take care of their customers! GO SEE THEM! Thank you Ace Auto Glass!

Message: Made an appointment to go in on a Saturday (short hours for them). Female service advisor on the phone was friendly & accommodated. Price quoted was the best on the island. Dropped off car in the morning, then got a call car was done in less than 2 hours! GREAT SERVICE OVERALL! Recommend this place! Staff was awesome

Message: Great appointment! My window got busted out on beach. Car was repaired quickly with quality service. Mercedes Benz wanted 3x the amount and I wouldn’t have window for another 7 business days. Since Mercedes didn’t have my window In stock they recommended me to this shop! I was able to get a appointment the following day after calling. Definitely recommend.

Message: My first time experience here wasn't bad. Pretty quick service, initial friendly phone call to make an appointment. In person, the lady wasn't real friendly - not sure if this is the new covid-19 attitude.